Business Moves Group appoints Sharon Sales to strengthen customer experience and compliance

Business Moves Group has appointed Sharon Sales (pictured) as customer experience and social governance manager, a role designed to enhance client engagement, strengthen compliance processes and support the company’s social value initiatives.

Sales brings experience in customer service leadership, administration and operational governance across the facilities management and workplace change sectors.

She will lead BMG’s customer service and administrative teams, implementing a structured customer journey that includes first-day check-in calls, post-project follow ups and feedback gathered through surveys, journey mapping and mystery shopper activity.

She will also reinforce BMG’s existing compliance framework by embedding ISO standards, CHAS, SafeContractor and other accreditations more deeply into day-to-day operations.

As part of her remit, Sales will represent the company in client meetings to provide updates on ESG performance and social value activity.

A key responsibility will be the development of BMG’s expanding charity redistribution service.

Sales will build partnerships with community organisations, create clear pathways for furniture donation and produce client materials to highlight the environmental and social benefits of reuse.

Sales said: “BMG has a reputation for doing the right thing for its clients and its communities.