M&G appoints director of adviser experience, customer experience and digital

M&G has appointed Andy Young as director of adviser experience, customer experience and digital for its individual life and pensions business. 

Young joins from Standard Life, where he spent 14 years in marketing, sales, proposition and digital transformation, most recently leading digital transformation across Europe.

Young will report to Anusha Mittal, managing director of M&G’s individual life and pensions business. 

He will be responsible for strengthening adviser and customer experience, as well as delivering the company’s digital proposition across all UK retail products.

Young will work with technology, propositions and operations teams to align adviser and customer needs. 

Young said: “I’m pleased to be joining M&G at such an exciting time as we introduce new products that will enable advisers to help clients live the retirement they’ve worked for. 

“With the life and pensions business currently growing its offering to both advisers and customers, I look forward to bringing my expertise in digital transformation to the team, as well as my passion for developing digital products.”

Mittal said: “I’m delighted to welcome Andy to M&G as we accelerate the next phase of our growth.