Marvin OnumonuResearch from Mitie showed that both older and younger workers are using technology in the workplace, but there are clear differences between the generations.
The research, ‘The multigenerational game: creating a workplace that works for everybody’, found Gen Z, aged 18-24, are using artificial intelligence (AI) to make their work more efficient.
Meanwhile Gen X staff, aged 45-60, put the most value on a solid technology set-up, such as dependable wi-fi and reliable desk-booking systems.
Three quarters (74%) said they needed more quiet spaces at work to concentrate, but attitudes to technology varied, especially between the youngest and oldest staff.
Seven in 10 (70%) Gen Z staff said technology helped them perform better at work, while three in five (60%) Gen X agreed.
Four in five (81%) workers said workplace technology could be improved.
52% of Gen X and nearly seven in 10 (69%) Gen Z said advanced technology in the workplace was important.
Around a quarter of Gen Z (24%) and Millennials (27%) said AI and automation were essential, compared to one in six (17%) Gen X.
Gen X were more likely to prioritise reliable networks (32%) and user-friendly systems (30%).
Additionally, the research showed a demand for more workplace technology training.
Over a quarter (28%) of Gen Z and a third (32%) of Gen X wanted better training on how to use available technology.
All generations said they wanted to get more out of the technology at work, whether that was learning more about AI or using technology in new ways.
37% of Gen Z said their main priority at work was career progression and wanted technology to help them develop and spend time in the office.
Two in five (43%) Gen X said work-life balance was their biggest motivator at work, ahead of pay, and were more concerned about systems functioning properly.
Mark Caskey, managing director, projects, Mitie, said: “We’re seeing a generational technology paradox emerging in the UK with a fundamental shift in how different generations approach workplace technology.
“It isn’t just the younger generations most interested in embracing technology.
“Gen Z recognise that using innovative technology and AI can support their future career success and Gen X want their technology to be dependable, so it enables them to perform their roles efficiently.”
Caskey added: “Together, these preferences signal a workplace where success depends not just on adopting new tools, but on aligning them with the values and expectations of every generation.
“The challenge for employers is balancing these multi-generational needs, making sure all colleagues feel empowered with the right tools in the workplace in a way which suits them and supports their goals.”
