Jessica O'ConnorUK employees are broadly positive about artificial intelligence (AI) in the workplace, but many lack the confidence and skills to use it effectively, according to research from Strive Training.
The study, based on a survey of 2,000 employees alongside additional learner insights and training data, found a growing gap between AI adoption and practical capability, described by the provider as an “AI confidence gap.”
While 64% of employees reported a positive outlook on AI, only 25% said they fully understand how to use it effectively in their role.
A further 31% said they have only a basic understanding, while 44% reported concerns ranging from uncertainty around company policy to questions about accuracy and reliability.
The findings suggested AI is becoming embedded in day-to-day work, but without sufficient support, many employees risk falling behind.
Around 40% of employees said they have received no AI training, while just 17% described existing training as highly engaging and practical.
The research also identified disparities in access to training.
More than half (56%) of workers aged 45 and over reported receiving no AI training, and employees outside London were less likely to have access to effective learning opportunities.
Among adult learners surveyed, 66.5% said they use AI at least occasionally, but 31.5% reported low confidence, despite more than three-quarters expressing a willingness to develop their skills.
The findings also pointed to a preference for practical, hands-on learning approaches.
Participants favoured guided exercises and real-world scenarios over passive formats such as videos or written materials.
Data from Strive Training’s pilot AI Skills programme showed that 91% of participants rated the course as either excellent or very good, with average confidence scores rising from 5.2 out of 10 before training to 8.8 after completion.
Jonny Phillips, managing director at Strive Training, said: “AI is already transforming the way we work, but our research shows that many employees are being expected to adapt without the right level of support. There is a clear gap between adoption and confidence.
“While people are open to using AI, they often lack the practical skills and guidance to use it effectively in their day-to-day roles.
“Closing this gap requires a shift away from passive learning towards hands-on, applied training that builds real capability. Without this, organisations risk leaving parts of their workforce behind in an increasingly AI-driven economy.”
Phillips added: “Employees are also aware of the risks of falling behind. Concerns around accuracy, governance, and appropriate use indicate a lack of clarity and support at an organisational level, reinforcing the need for structured, practical training.
“As AI continues to reshape the workplace, the report calls for organisations to prioritise accessible, hands-on training to ensure employees can keep pace with technological change. Without this, the gap between those who can effectively use AI and those who cannot is likely to widen.”
