91% of hospitality staff say tech is improving work-life balance, data finds
The Access Hospitality survey found that 27% of staff said AI has made their role much easier and over half (52%) view AI as a helpful tool for their job.
The Hospitality People Survey 2026, commissioned by Access Hospitality, found that 91% of hospitality employees said technology is improving work-life balance.
The survey found that 27% of staff said artificial intelligence (AI) has made their role much easier and over half (52%) view AI as a helpful tool for their job.
Despite these positive figures, 40% of employees said they felt AI is a threat to their role, and 8% remain undecided about the impact of AI technology.
Additionally, job satisfaction has gone up, with 98% of staff saying AI has improved their job satisfaction.
Only 2% disagreed with this statement.
Rob Paterson, commercial director at Access Hospitality, said: “It is positive to see that over half (52%) of hospitality employees now view AI as a helpful tool.
“We have seen this improve in recent years (up from 41% in 2025), as AI is being increasingly used to streamline workflow and make day-to-day tasks efficient and manageable.”
“Yet the data also shows a rising number of employees feel that technology is making their job harder.”
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