Marvin OnumonuTravelodge has improved its employee experience and boosted retention rates after rolling out Zellis’ HR and workforce management platform across its 580 hotels.
The system, used by 13,000 staff, has replaced manual processes with a mobile-first solution, letting employees manage rotas, shifts, payroll checks and personal admin from their phones.
This approach led to a 10% increase in employee retention year-on-year.
Dan Curtis, head of people and technology at Travelodge, said: “The system represents a transformation in how we manage, engage with and support our most valuable asset – our people.
“With 24-hour hotel operations, our employees now have instant, transparent access to crucial work information ranging from shifts, payslips, and more, in one easy-to-use app.
“This not only makes their lives easier but also empowers them to balance their professional and personal commitments effectively.”
Managers have gained access to workforce analytics, easier compliance checks and real-time operational data, allowing them to focus on strategic work.
Steve Elcock, director AI and HCM at Zellis, said: “At Zellis, our goal is always to simplify and enrich the lives of employees. It’s inspiring to see tangible improvements that Travelodge has made across employee engagement and retention as a direct result of this partnership.
“There’s no doubt that Travelodge revolutionised their employee experience with our advanced AI toolset, enabling them to identify trends, optimise people planning processes, and develop more automation into their systems.”
