Marvin OnumonuHR teams are taking on more work but are feeling the pressure, according to research from PayFit.
The survey found that 98% said they had been given new strategic responsibilities over the past year.
The most common new tasks were supporting employee mental health (57%) and creating artificial intelligence (AI) policies for staff (56%).
Nearly two-thirds (64%) said they were now working beyond their limits.
Most (88%) said at least one area of their job was suffering because of this extra workload.
When forced to drop tasks, mental health support (28%), diversity, equity and inclusion (25%), and employee experience and engagement (25%) were the first to go.
The survey also found more than half (53%) of HR staff had higher stress levels, 32% had worse work-life balance, and 29% said their job satisfaction had dropped.
20% said they were considering leaving the profession altogether.
42% said managers expected them to handle these extra duties without any extra resources.
Only 31% said leaders had increased HR headcount and 30% said they had been given more budget for technology to help with core tasks.
Many HR teams are now using automation, especially in payroll (62%), time and attendance tracking (44%), recruitment and applicant tracking (42%), and benefits administration (39%).
Marie-Alice Tantardini, chief people and fulfilment officer at PayFit, said: “HR teams have earned their seat at the table, driving some of the most meaningful changes in business today.
“New initiatives – from mental health and inclusion to AI adoption – are landing on HR’s desk. While this reflects the growing trust and influence they hold, it comes at a cost.
“At the current rate, something – or someone – might suffer unless the right resources and support are given.”
Tantardini added: “This is not about taking responsibilities away, but recognizing that HR and leadership should work hand in hand and ensuring the right tools and team capacity is in place to make people-led change sustainable.
“Leaders should see this as an opportunity to lighten the load while amplifying impact, giving HR teams the space they need to focus on what really matters without feeling overwhelmed.”
