Marvin Onumonu81% of British businesses are struggling with low employee morale and productivity, according to research from Celonis.
Its survey revealed that over a quarter (27%) of leaders noted that stress and burnout, mainly due to employees feeling overwhelmed, affected productivity.
When asked about long-term productivity solutions, 46% of business leaders supported the adoption of artificial intelligence (AI) technologies, while more than half (54%) believed Government support for technological innovation was essential for driving economic growth.
In the short term, initiatives like upskilling employees (51%) and offering hybrid work models (46%) are being used by business leaders to boost morale and retain staff.
For some decision makers, technology itself is an issue, with 46% reporting spending more than two hours weekly just to ensure automated systems are functioning properly.
Rupal Karia, country leader for the United Kingdom & Ireland (UKI & MEA) at Celonis, said: “Businesses are facing an uphill struggle to drive growth and regain productivity, thanks to ineffective technology and employees feeling burnt out.
“We have also seen a divide emerge as many major employers have demanded a full return to office, a position at odds with nearly half of businesses seeking to retain staff by offering hybrid work.
“The good news is that leaders can tackle both issues through technological innovations like Process Intelligence and AI which can automate repetitive or mundane tasks and free up employee time to focus on more valuable activities.”
Karia added: “The Government’s efforts to ease AI adoption are in tune with business leaders who are optimistic that government support can help implement AI-led technologies to boost productivity and reduce frustration among their workers.
“Both must understand that without business context, something Process Intelligence provides, AI lacks the necessary understanding to be truly game changing.”
