Zarah ChoudharyVirgin Media O2 has launched a new learning and development programme aimed at helping its 16,000 employees build skills such as analytical thinking, leadership, digital literacy, and artificial intelligence (AI) expertise.
The initiative was designed to support employees’ career growth and adaptability in response to rapid technological changes, drawing on insights from the World Economic Forum and consultancy firm McKinsey.
The programme offers a range of instructor-led and self-paced courses covering areas such as Generative AI, mental flexibility and resilience, business and commercial acumen, critical thinking, and stakeholder management.
As part of the initiative, employees will also gain access to SkillSoft, an online learning platform that offers thousands of courses on subjects including coding, programming, and product management.
The platform provides a variety of training formats, such as audiobooks, AI coaching, and videos, allowing employees to choose learning methods that suit their preferences.
The programme is part of Virgin Media O2’s broader ‘People Plan’, which aims to provide employees with tools to develop their skills and advance in their roles.
The programme’s launch follows research by Virgin Media O2 indicating that many British workers lack confidence and skills in using AI at work.
According to the research, 69% of workers reported not knowing how to use AI in their jobs, while 79% have not received AI training from their employers.
Additionally, 75% are unsure how to use prompts effectively with AI tools.
The findings revealed broader concerns about career progression, with 53% of workers feeling unprepared to develop the skills needed for advancement over the next five years.
Over half (55%) have not engaged in any formal training since leaving education, and 41% cited a lack of self-confidence as a barrier to career development.
The company has also introduced several policies focused on employee support and inclusivity, including 26 weeks of paid maternity or adoption leave, 14 weeks of paid paternity leave, up to 12 weeks of neonatal leave, and five days of paid carers’ leave each year.
The company’s private healthcare plan now covers all employees and has been extended to include the removal of outpatient limits and private diagnostic assessments for neurodiverse conditions.
This service is also available for employees’ partners or children if they are covered under the plan.
Other measures included a Menopause Plan offering tailored advice and consultations, and access to a 24/7 mental health support helpline.
In line with its diversity, equity, and inclusion strategy, All In, Virgin Media O2 has also set targets to increase the representation of women and people from Global Majority Groups across the organisation by the end of 2027.
