Marvin OnumonuTata Consultancy Services (TCS) has completed one of the UK’s largest policy migrations for Lloyds Banking Group’s Scottish Widows.
The company’s subsidiary Diligenta has finished moving the life and pension records of more than 3.8 million Scottish Widows customers to the TCS BaNCS administration platform.
The final phase covered data for over 900,000 customers.
TCS also introduced its BaNCS Wealth administration platform for the UK, completing the migration of 980,000 retail customers’ portfolios.
The new system will now support servicing for individual savings accounts and mutual funds, and enable digital servicing for customers.
The move saw several legacy systems replaced with the digital TCS BaNCS platform, which is expected to provide customers with faster and simpler service from Scottish Widows.
Donald MacKechnie, chief operating officer and managing director, longstanding, Scottish Widows, said: “We have reached an important milestone in our transformation programme, and our ongoing relationship with Diligenta and TCS.
“We look forward to continuing to enhance customer experience by providing customers with better and faster service, enabled by digitisation.”
R Vivekanand, president, product and platforms, TCS, said: “The team has set a new benchmark following a migration of this scale.
“Our relationship with Scottish Widows continues to thrive, and we look forward to further enhancing what we do with them including leveraging state of the art technology developments like AI to further improve digital customer experience.”
