Marvin OnumonuUnum UK has paid out a record £516m in group protection claims in 2024, working out at nearly £10m each week.
The firm now covers 2.8 million people across its products, which is a 44% rise in the last five years.
The business also maintained a 97% success rate in supporting people back to work in 2024 with its group income protection policy.
Paula Coffey, director of claims, rehab and medical services, said: “Our continued success in helping workers return to work or reach an agreed outcome underscores our unwavering commitment to workplace wellbeing.
“By consistently going beyond the claim, we provide unparalleled support at every stage of an individual’s health journey – prevention, intervention, and protection – creating healthier and more resilient workforces.”
Unum’s Help@hand service saw more than 290,000 interactions in 2024.
Activity included clinical appointments, use of self-help content, 360 wellbeing scores and offers from BenefitHub.
Coffey added: “Our latest claims and vocational rehabilitation data reveal the profound impact of workplace protection.
“Mental health-related conditions accounted for 42% of rehabilitation referrals, while cancer was the most common reason for claims across all our insurance products.
“These serious issues demand high-quality support, which is exactly what we provide.”
She said: “We want more businesses and employees to benefit from our protection products.
“That’s why we’re continually investing in our claims and rehabilitation services to meet the evolving needs of modern workforces.
“Unum is dedicated to helping people manage their health and wellbeing with personalised support – never a one-size-fits-all solution.”
She added: “By proactively addressing employee health and wellbeing and supporting their return to work, we are safeguarding the future success and resilience of businesses across the UK.”
