Mitchells & Butlers adopts Oracle Cloud HCM to enhance employee experience

Mitchells & Butlers Leisure Retail Limited, a leading UK restaurant and pub operator, has chosen Oracle Fusion Cloud Human Capital Management (HCM) to deliver a more engaging and personalised HR experience for its 47,500 employees and management team.
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Mitchells & Butlers Leisure Retail Limited, a leading UK restaurant and pub operator, has chosen Oracle Fusion Cloud Human Capital Management (HCM) to deliver a more engaging and personalised HR experience for its 47,500 employees and management team.

Operating over 1,600 sites across the UK under popular brands such as All Bar One, Toby Carvery, and Miller & Carter, Mitchells & Butlers prides itself on attracting, developing, and retaining top talent. The company’s decision to implement Oracle Cloud HCM reflects its commitment to putting people at the heart of its business.

Susan Martindale, group human resources director at Mitchells & Butlers, said: “We believe engaged employees are at the heart of delivering a great guest experience. Everything we do is built on the passion and professionalism of our people, and we need an HR system to support that. Oracle Cloud HCM will help us improve how we manage our people and processes, while enabling managers to focus more on delivering a great experience for our guests.”

The platform’s built-in AI capabilities will enable Mitchells & Butlers’ managers to automate HR processes, reducing administrative workloads and allowing them to focus on enhancing the guest experience. Employees will benefit from mobile-first, self-service HR processes, making it easier to access information and support from anywhere.

Oracle Payroll, part of Oracle Cloud HCM, will provide Mitchells & Butlers with a unified solution for efficient and compliant payroll processing.

Debbie Green, chief operating officer, applications, Oracle UK and Ireland, said: “Mitchells & Butlers is on a journey to reimagine and strengthen the way it engages with its workforce. With Oracle Cloud HCM, Mitchells & Butlers will be able to increase workforce efficiency, embrace continuous innovation and leverage embedded AI to improve the experience for its employees and customers.”

The implementation of Oracle Cloud HCM will be delivered by Oracle PartnerNetwork member Inoapps. 

Ryan Fowler

Ryan Fowler is Publisher of Workplace Journal

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