Ryan FowlerThe Government has launched the Post Office Green Paper, the first comprehensive review of the organisation in 15 years, with a 12-week consultation aiming to reshape its future in collaboration with customers and postmasters.
The review sets out plans for cultural and structural reform in the wake of the Horizon scandal and evolving consumer behaviour.
The Green Paper will explore options for modernising the network, strengthening the relationship with postmasters, improving banking services, and ensuring branches remain accessible to communities across the UK.
Ownership models including mutualisation are on the table, with further recommendations expected following the Horizon Inquiry report later this year.
Post Office Minister Gareth Thomas said: “Post Offices continue to be a central part of our high streets and communities across the country. However, after fifteen years without a proper review, and in the aftermath of the Horizon scandal, it’s clear we need a fresh vision for its future.
“This Green Paper marks the start of an honest conversation about what people want and need from their Post Office in the years ahead.
“I look forward to hearing the views of customers, business owners and postmasters so we can build a Post Office capable of serving the public for generations to come.”
The Government has also announced a new subsidy package worth up to £118m to fund the Post Office’s Transformation Plan and support further network investment.
The funding will help protect access to key services including cash transactions and passport applications, while enabling the Post Office to deliver operational savings and strengthen its position under the New Deal for Postmasters.
Research published alongside the consultation highlights the Post Office’s ongoing social value, estimating a contribution of £5.2bn to households and £1.3bn to SMEs annually. The consultation will close on 6th October 2025.
