Ryan FowlerRetail workers across the UK have raised concerns about a growing shoplifting crisis, describing incidents as “out of control” and urging authorities to take immediate action. According to data shared by Dame Diana Johnson, shoplifting incidents have increased by 29% over the past year, placing heightened pressure on law enforcement and store security. Retailers and employees are now calling for a comprehensive approach to address this surge, which has led to rising levels of theft-related violence and abuse.
The National Police Chiefs’ Council (NPCC) has implemented a retail crime action plan aimed at prioritising incidents involving detained offenders and violence. However, reports reveal that immediate police responses to shoplifting cases dropped to 22% in 2023, a worrying decline that leaves store staff feeling unprotected. Commander Owain Richards of the Metropolitan Police acknowledged that improving police responses is crucial, stating: “All reports are assessed for viable lines of inquiry.” Despite these assurances, retail employees argue that inconsistent police attendance emboldens offenders.
The British Retail Consortium reported a sharp rise in violence against retail workers, with 1,300 cases recorded daily in 2022/23. Many frontline workers feel increasingly vulnerable, echoing the concerns of shop owner Dennis Mariyaesan, who said: “We can’t stop them, hold them, or anything… shopkeepers are so vulnerable at the moment.”
Political leaders have responded to mounting criticism with proposals that include assigning named police officers to neighbourhoods and repealing laws that reduce penalties for low-value thefts. The Government has pledged to hire 13,000 additional neighbourhood officers by 2029 to strengthen local policing efforts.
The Workers Union has consistently advocated for systemic changes to combat retail crime. “Retail workers and store owners are calling on authorities to prioritise retail crime as a serious offense. Enhanced collaboration between law enforcement and retailers, along with systemic changes, is vital to ensure the safety and sustainability of the retail sector,” the union said.
As the crisis continues, businesses and unions are urging the Government to act swiftly to protect workers and prevent further deterioration of the situation.
