News
Retail Trust launches support for workers facing customer abuse and financial pressures
The Retail Trust has launched safety videos and a wellbeing handbook to help retail workers deal with customer abuse, stress and money worries.
Retail Workers
Employee Relations
Retail worker wellbeing scores improves for first time in a year, research finds
Wellbeing scores across the industry rose to 62 out of 100 between January and March this year, up from 57 at the end of 2025.
News
Retailers shift focus to cost control over employee experience, survey finds
The WorkJam survey showed 37% of retail professionals focused on cost control and only 5% kept employee experience as a priority.
News
Currys and the Retail Trust partner to support thousands of retail workers
The new wellbeing resources includes counselling for themselves and household relatives, specialist support for young people, financial aid and 24-hour help from the Retail Trust’s helpline.
Compensation & Benefits
Primark to increase pay for all retail workers across Great Britain
From 1st April, retail assistants in England, Scotland and Wales will earn a minimum of £13.00 per hour, with the rate rising to £13.71 in London.
News
Retail worker wellbeing hits record lows in 2025, data finds
Retail Trust and AlixPartners’ Retail People Index found 49% of retail workers went to work feeling ill at the end of the year, up from 40% at the start.
News
Retail’s most critical quarter depends on a people first strategy
Ashwin Rajah, founder of the Stress to Success System, discusses the retail industry's approach to HR during the busy festive period.
Featured
Yodel strengthens employee wellbeing offering in partnership with the Retail Trust
The partnership which dates back to 2018, has seen the Retail Trust support almost 1,000 Yodel colleagues, equating to 34% of its workforce.
News
WH Smith exploring “strategic options” including sale of high street retail arm
The high street arm of WH Smith comprises approximately 5,000 of its 14,000 overall employees.
Employee Relations
Morrisons to cut over 200 jobs in retail people team amid cost-cutting drive
Morrisons is restructuring its retail people team, placing over 200 roles at risk of redundancy as part of its cost-cutting measures.
News
TUC and Usdaw urge retailers to end use of “freelance” staff
The TUC and Usdaw call on major retailers to stop using self-employed “freelance” staff, citing the undermining of workers’ rights.
Compensation & Benefits
TUC and Usdaw urge retailers to end use of ‘freelance’ retail staff undermining workers’ rights
TUC and Usdaw have called on major retailers to stop using so-called freelance staff, arguing that the practice undermines workers’ rights and fair treatment in the retail sector.