AXA UK & Ireland appoints CPO and chief customer and communications officer

AXA UK & Ireland has appointed Amanda Vaughan as chief people officer (CPO) and Louise Isaacs as chief customer & communications officer. 

Both will join the management committee and report to Tara Foley, CEO at AXA UK & Ireland.

Vaughan returns to AXA after spending almost 12 years in senior HR roles at the company.

She was most recently group general manager, culture capability & talent at Westpac Bank in Australia. 

Vaughan replaces Suzanne Scott, who is leaving after 10 years.

Isaacs has over 20 years’ experience in marketing and communications and customer strategy, including roles at Barclays, Cigna and American Express.

Vaughan said: “Returning to AXA feels like coming home. The values and culture here are truly inspiring, and I’m excited to help shape a workforce ready for the future – one that’s equipped with the skills and capabilities to thrive. 

“I look forward to working with our talented teams as we embark on this exciting new chapter together.”

Isaacs said: “I am delighted to have joined AXA UK – a company I have long admired. 

“I am really excited about contributing to the future success of the organisation by shaping how we connect with our customers and stakeholders, enhancing our brand and reputation, and supporting the delivery of our strategic priorities.”

Foley said: “I am thrilled to welcome two new appointments to my senior leadership team and I’m sure their knowledge and experience will bring fresh insights and energy.

“In returning to AXA, Amanda’s understanding of our company culture will be invaluable and her expertise in leadership development and equipping people with skills for the future will be a real asset.

“Louise’s drive to deliver for customers is central to who we are at AXA UK & Ireland.”

Foley added: “She will be instrumental in shaping how we bring this focus to life through our customer and communications teams, and in influencing the organisation more widely to create meaningful impact for our customers.

“I’d also like to extend heartfelt gratitude to Suzanne for her contribution over the past decade. 

“Her commitment to fostering an inclusive and dynamic workplace has truly shaped who we are today.”