Marvin OnumonuMoray Council has agreed a new digital strategy for 2025 to 2028, setting out how it will use technology to improve services for residents and support staff over the next three years.
The strategy will focus on making services easier to access, upgrading outdated technology, and helping staff use digital tools more effectively.
Key aims include improving the council’s website, introducing more online services and using data to inform decisions.
There will also be a focus on replacing old systems and automating routine tasks to save time and money.
The council’s digital vision is: “To embrace the possibilities that digital technologies provide to improve outcomes and services for our customers and our workforce and enable a digitally connected community.”
The strategy is based around three main themes: business systems and processes, customer experience, and workforce development.
These are designed to cut duplication, use automation to improve efficiency, make it easier for people to access services online, and provide staff with training and support for new ways of working.
The council will review the strategy each year to keep up with changes in technology and make sure it meets the needs of the community.
Councillor Donald Gatt, chair of Moray Council’s Corporate Committee, said: “This strategy is about making sure Moray Council is ready for the future.
“By using digital tools in smarter ways, we can improve services, support our staff, and make the best use of our resources.”
