Pension Lab bolsters team with two senior appointments

Pension Lab has made two senior appointments as the company continues its growth in automated letter of authority (LoA) processing. 

John Parker (pictured), who was previously sales director at Moneyhub, has joined as head of business development. 

Parker brings experience from Moneyhub, where he led efforts on the government pensions dashboard project. 

He has also worked at Iress, CTC Software and iPipeline in a range of sales roles.

Parker said: “I’m incredibly excited to help Pension Lab in its next stage of growth. From my experience as co-owner of an advice firm, which also happens to use Pension Lab’s technology, I know that advisers want true efficiencies, not workarounds. 

“And Pension Lab’s LoA platform is the only scale solution proven to reduce typical LoA timescales by 50% – 80%. 

“So, I’m looking forward to helping more advisers spend less time chasing paperwork, while enabling providers to reduce costs and time to serve.”

Amanda Hall, formerly head of advice and guidance at Lloyds Banking Group, is now head of operational strategy.

Before joining Pension Lab, Hall was a financial adviser and held senior roles with Wealth Wizards and Smart Pension.

Hall said: “I’ve seen first-hand how quickly demand for Pension Lab’s technology has increased. 

“As a result, we have already doubled the team and embedded secure AI-processing with models trained and quality-checked by Level 4-qualified planners, as we’re also FCA-authorised, to ensure our operations run as efficiently and effectively as possible.

“It’s a privilege to lead our growing and talented team. And with even bigger ambitions on the horizon, my focus is on ensuring our strive for operational excellence grows with client demand.”

Scott Phillips, founder and CEO at Pension Lab, said: “Our senior hires mark the next phase in our growth and strengthen Pension Lab’s position as the LoA partner of choice for firms serious about genuine efficiency gains. 

“We lead by setting the benchmark for LoA and transfer automation, and are increasingly partnering with larger providers, master trusts and advice networks. 

“The fact that I, Parker and Hall are or were financial advisers means we understand first-hand the frustrations of our sector, and this underlines our commitment to solving the industry’s biggest pain-points.”