Jessica O'ConnorMarks & Spencer (M&S) has ordered agency workers to stay home and locked out work-from-home (WFH) staff from company systems following a major cyber attack.
The move, aimed at safeguarding sensitive data, has left many employees uncertain about their ability to work and their financial security during the disruption.
Employees have been advised that updates will be provided via alternative channels.
Legal experts have stressed the importance of clear communication during such crises.
Jessica Bass, partner at Oury Clark Solicitors, said: “It is vital that M&S maintains clear and open communication with all employees during this time, so they understand what is happening and why these steps are necessary.
“HR will need to manage the situation carefully, ensuring staff are reassured and kept up to date.
“The last thing any business wants is for employees to learn information from the press, before hearing it directly from their employer.”
She added that the incident could have wider financial repercussions, including potential cost-cutting measures.
She said: “If employees are ready, willing and able to work, then the general rule is they should still be paid, subject to their specific contract.
“Obligations to agency workers will be different but after 12 weeks agency workers normally gain additional rights. It should be clearly explained to all staff what they should expect.”
Workplace Journal has reached out to Marks & Spencer for comment.
