Ryan FowlerPublic sector organisations must accelerate their investment in four critical areas of technology to enhance productivity and meet ambitious governmental objectives in 2025, according to specialist software consultancy Scott Logic. The firm highlighted key technological priorities that could address longstanding challenges and improve service delivery for UK citizens.
The analysis identified AI and automation as essential tools for reducing costs and streamlining administrative processes. Stephen Foreshew-Cain, CEO of Scott Logic, said: “AI tools, like chatbots for citizen enquiries and predictive analytics for resource allocation, can deliver faster, cost-effective solutions across the public sector.”
Cybersecurity was also highlighted as a top priority, given the increasing reliance on digital systems and the growing risk from hostile actors. Foreshew-Cain warned: “With the public sector more dependent than ever on digital infrastructure, robust cybersecurity measures are imperative to protect sensitive data and services.”
The consultancy also underscored the importance of “digital-by-design” service delivery, which focuses on user-centric designs and interoperability while ensuring inclusivity for those without access to digital platforms. Scott Logic pointed to the proposed NHS app upgrades as an example of digital innovation that could benefit from this approach.
Addressing legacy system constraints was another critical focus. The report urged public sector leaders to move towards modern multi-cloud and hybrid cloud environments to improve resilience and avoid vendor lock-in. Foreshew-Cain noted: “Many public sector platforms are decades old. Incremental migration roadmaps make cloud adoption manageable and affordable, offering a path to modernisation.”
He added: “2025 must be the year the public sector seizes the potential of technology to do more with less. Strategic investments in common platforms and the right tools can break down silos, boost productivity, and provide fairer, better services.”
