Ryan FowlerCCH Group, a leading UK home care provider, has introduced a new communication app for its nearly 14,000 employees, underscoring its dedication to prioritizing its workforce and emphasising the importance of people in its business model. With 32 operating companies across the UK offering a range of care services, many CCH Group employees work remotely, making traditional office-based communication methods less effective.
Developed by Staffbase, the app is designed to foster a sense of community among all employees, enabling them to connect and communicate via smartphones or other mobile devices, regardless of their location. It features interactive tools that allow for easy access to important documents, feedback mechanisms, the sharing of stories, celebration of employee achievements, and dissemination of information that is most relevant to employees.
The decision to launch the app came after CCH Group conducted research indicating that care workers often feel undervalued, a sentiment encapsulated in the feedback phrase “we are just care workers.” Addressing this issue is a key component of CCH Group’s strategy to unify the organization, recognize and uplift the status of care workers, and foster an employee-centric culture.
Gary Fee, CEO of CCH Group, commented on the initiative: “We are on a mission to create a culture of excellence and become the best place to work in care. We can only achieve this by listening to our people and encouraging participation in the decisions we make. Giving our employees a voice is a vital part of making them feel valued for their skills and dedication.
“We named the app CCH Connect because it will play a pivotal role in knitting us together as one company, where we support each other to deliver more exceptional care. It will also help ensure that nobody feels they are working in isolation, which can be a risk of remote work.”
