WorkJam

Opinion

The operational balancing act behind every successful franchise brand

Mark Williams discusses how stronger communication between head offices and frontline workers can help franchise businesses deliver a more consistent customer experience.

News

Retailers shift focus to cost control over employee experience, survey finds

The WorkJam survey showed 37% of retail professionals focused on cost control and only 5% kept employee experience as a priority. 

Lead Story

How can the UK cure its frontline productivity gap?

Mark Williams, managing director EMEA at WorkJam, discusses how digital technology can close the UK’s frontline productivity gap.