operational efficiency

Opinion

The operational balancing act behind every successful franchise brand

Mark Williams discusses how stronger communication between head offices and frontline workers can help franchise businesses deliver a more consistent customer experience.

Technology

R2c launches time recording feature to boost employee efficiency

Ash Connell said: "By providing transparency and real-world data, they can make better decisions when it comes to running their workshops."

Featured

Wage and NI hikes accelerate shift to digitalisation in logistics and contract packing

Labour cost increases are fuelling demand for digital tools, as firms seek to offset April’s minimum wage and National Insurance changes.