Zest launches AI Benefit Consultant to assist employees
The tool is available through Zest’s platform and answers questions in plain language using each employee’s benefits package and their employer’s policy documents.
Zest has launched an AI Benefit Consultant to give employees round-the-clock information about their benefits and HR policies.
The tool is available through Zest’s platform and answers questions in plain language using each employee’s benefits package and their employer’s policy documents.
It covers private medical insurance, salary sacrifice, gym benefits, mental health support, and maternity and paternity leave.
The tool does not use external online sources or general information.
It cites the documents used and directs employees to the relevant HR contact when an answer is unavailable.
The service is available to all Zest customers and aims to reduce routine queries handled by HR teams.
Antonio Barradas, regional managing director of Epassi, said: “Benefits are a significant investment for employers, but their value is only realised when employees understand and use them.
“Too often, employees struggle to find the information they need, while HR teams spend valuable time answering the same questions again and again.
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