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Workers using AI report highest levels of resilience – Zurich UK

The UK recorded an overall workforce resilience score of 4.04, below the global average of 4.11.

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Workers using AI report highest levels of resilience – Zurich UK
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Workers who used generative AI most often reported the highest levels of resilience, research from Zurich UK found.

Only 24% of UK workers used generative AI each day, compared with 32% globally.

Zurich said younger, higher-paid and professional workers were more likely to use the technology.

The UK recorded an overall workforce resilience score of 4.04, below the global average of 4.11.

One in four UK workers were classed as thriving, while 11% were classed as struggling.

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Digital resilience was the UK’s lowest-scoring area at 3.59. 

Financial resilience scored 3.61.

Workers with the highest resilience levels were also more likely to report good or excellent job performance, at 88% compared with 53% of those with low resilience.

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Professor Jan-Emmanuel de Neve, director of the Wellbeing Research Centre at the University of Oxford and Oxford Research and Development Partners, said: “As workplaces become increasingly shaped by technological change, the ability to engage confidently with new tools is becoming an important part of resilience. 

“Our research found that people who use AI more frequently also tend to report higher levels of adaptability, optimism and preparedness for change, even after accounting for factors such as age, income and education.

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“While we cannot say that AI use directly causes resilience, the findings suggest that AI fluency is emerging as an important marker of workforce readiness.”

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de Neve added: “The opportunity for employers is to ensure that access to digital skills and confidence-building is widely shared. 

“Otherwise, there is a risk that technological change could widen existing gaps between those who feel equipped to navigate change and those who do not.”

James Tait, director of Zurich Corporate Risk, said: “For employers, this isn’t really an AI story. It’s a people story. 

“The organisations that succeed in the years ahead will be those that help their employees adapt confidently to change.

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“Our research suggests digital confidence is becoming an increasingly important part of workforce resilience, yet it’s also where UK workers have the greatest room for improvement.”

Tait added: “That creates a real opportunity for employers to support their people with the skills, tools and confidence they need to thrive in a rapidly changing world.

“Building resilience isn’t just good for employees. 

“Highly resilient workers are significantly more likely to report strong performance at work, making resilience an important consideration for organisations looking to build healthier, more productive and more adaptable workforces.”

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