Unum UK launches Clinical Advice Line through Help@hand service

Unum UK has launched a Clinical Advice Line through Help@hand, allowing employees to speak to a UK-based GP by phone within two hours.

It sits alongside Help@hand’s Remote GP service, which provides consultations, diagnoses and referrals where needed.

The Clinical Advice Line allows users to discuss symptoms, medication and treatment options with a GP and receive guidance on where to seek further care.

Saumya Barber (pictured), head of proposition development and customer experience at Unum UK, said: “Not every health concern starts with needing a diagnosis or treatment. 

“Often, people want reassurance, clarity and a trusted clinical view on what to do next. 

“This tells us there is a clear need for more flexible routes to professional support.”

Barber added: “The Clinical Advice Line gives employees direct access to a qualified GP, helping them better understand their options. 

“In 2025 alone Help@hand saw over 245,000 interactions, from Remote GP appointments to physiotherapy sessions, so the new service gives people another way to make informed decisions about their health.”