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Third of workers lack confidence in basic digital tasks, research finds 

Spreadsheets were named as the most important workplace digital skill by 42% of respondents, but 29% were not confident using Excel or Google Sheets.

Third of workers lack confidence in basic digital tasks, research finds 
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Almost a third of workers lack confidence in basic workplace technology, research from Adobe Acrobat found.

Spreadsheets were named as the most important workplace digital skill by 42% of respondents, but 29% were not confident using Excel or Google Sheets.

Creating PowerPoint presentations caused the most difficulty, with 32% lacking confidence.

30% were not confident in extracting or working with content in PDFs, while the same proportion struggled with online collaboration tools such as Teams, Slack and Google Docs.

File conversion tasks caused problems for 28%, while 27% lacked confidence signing and managing digital documents and 26% struggled to edit or format PDFs.

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Search data also showed demand for help with these tasks. 

Searches for “fill in PDF” rose by 23% over three months, while searches for “sign PDF” increased by 23.5%.

“Edit PDF” recorded 60,000 monthly searches and “remove pages from PDF” recorded 37,000.

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Workers aged 18 to 34 reported the highest confidence, with 77% comfortable editing documents, 76% converting files and 73% extracting content from PDFs.

Among workers aged over 55, 47% were confident in editing documents, 45% using spreadsheets and 43% extracting content from PDFs.

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Half of over-55s said they would ask a colleague or friend for help with a digital task, compared with 40% of those aged 18 to 34 who would search online.

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Half of workers in fast-moving consumer goods lacked confidence editing or formatting documents.

In the arts and culture sector, 39% struggled with spreadsheets and the same proportion struggled with file conversions.