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Be Inclusive Hospitality launches Better Hospitality to improve action on workplace inclusion

The report found that 57.3% of respondents believed high employee turnover was a direct result of unfairness and exclusion.

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Be Inclusive Hospitality has launched a report setting out steps to improve fairness and inclusion across the hospitality sector, with a focus on race and ethnicity.

The Better Hospitality report found that 57.3% of respondents believed high employee turnover was a direct result of unfairness and exclusion.

More than a third (38%) said unfairness and exclusion contributed directly to people leaving the hospitality industry.

51.1% said their employers took little or no meaningful action on fairness and inclusion.

21.1% from ethnic minority backgrounds believed they had been overlooked for career progression because of their identity. 

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This compared with 6.4% of white respondents.

The report set out six priorities covering data, resources, training, representation, policy and collaboration.

Data was listed as the first priority to help employers understand their workforce, identify disparities and track the impact of their actions.

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Lorraine Copes, founder and chief executive of Be Inclusive Hospitality, said: “I have spent my entire career in hospitality for a reason. 

“This industry has the power to create opportunities, build careers and change lives. It is also one of the UK’s most diverse and dynamic industries. 

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“Yet a diverse workforce does not automatically mean that everyone feels included or has fair access to opportunity.”

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Copes added: “I created Better Hospitality to help address that gap and move the industry’s work on people and workplace culture forward. It is designed for businesses of all sizes, wherever they operate. 

“This is an opportunity to build a fairer, stronger and more inclusive hospitality industry. 

“Our six priorities provide a shared direction, and the Better Hospitality Leadership Committee will help employers work through how to put them into practice.”