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Cancer support at work needs to begin before diagnosis, says Unum UK

Research from Reframe Cancer found employees took an average of 12 days off work due to symptoms or worry, and a further 16 days during testing and diagnosis. 

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Liz Walker, chief operating officer at Unum UK, said employees often face the ‘in-between’ stage before a cancer diagnosis at work, where uncertainty and lack of direction make it difficult to know what comes next. 

Research from Reframe Cancer found employees took an average of 12 days off work due to symptoms or worry, and a further 16 days during testing and diagnosis. 

One in three felt isolated at work during their cancer experience. 

Around 90% of cancer referrals did not lead to a diagnosis, but still caused uncertainty.

Walker said: “The stage before diagnosis often happens while people are still trying to carry on with work, making decisions without clear direction, or knowing what comes next. 

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“Even when tests don’t turn into a diagnosis, which happens for around nine in 10 people, the period of testing and waiting can take a real toll. 

“When there’s a gap at the beginning, confusion and anxiety can escalate quickly.”

Unum is introducing a personalised cancer navigation service for employees covered by its group income protection and group life products. 

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The service will support employees through the waiting period, giving access to cancer navigation specialists to help them understand what’s happening and what comes next. 

Delivered in partnership with Reframe Cancer, the service will provide structured, clinically governed support.

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Professor Ben Kelly, chief operations officer at Reframe Cancer, said: “We’ve worked alongside Unum for nearly a decade, supporting people affected by cancer, and we’ve seen first-hand how challenging the period before diagnosis can be. 

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“Without the right guidance, this can quickly impact both wellbeing and performance at work. Making the right support available early can help people navigate that stage with more clarity and understanding.”

Walker said: “For employers, this is an opportunity to help employees feel more in control and less distracted, and to give managers the confidence to start the conversation. 

“This is about helping people earlier – long before treatment starts – at a stage that gets overlooked but has a real impact on people and work.”