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Younger salespeople face stigma despite greater trust from young buyers, data finds

Among the general public, 18-24s and 25-34s are most likely to trust salespeople at 32%, compared to just 12% of 45-54s. 

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New findings from Pipedrive show young adults in Britain are more open to sales, but younger salespeople face stigma and ‘sales shame’. 

Among the general public, 18-24s and 25-34s are most likely to trust salespeople at 32%, compared to just 12% of 45-54s. 

The 25-34 group is the most positive, with 41% saying they have a good opinion of salespeople.

Nearly half of 25-34s, at 49%, are open to buying from AI-driven sales tools, while only 8% of over-65s feel the same. 

However, among those who work or have worked in sales, 88% of 18-24s and 80% of 25-34s said negative perceptions of the role affected their performance. 

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42% of 18-24s have felt judged for working in sales, and 32% of 25-34s have rebranded their job to avoid saying they work in sales.

Older age groups remain sceptical, with 74% of 45-54s and 79% of 55-64s describing salespeople as pushy. 

Over-65s are more likely to trust a salesperson if there is no pressure to buy immediately.

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Sean Evers, vice president of sales & partner at Pipedrive, said: “There is a real generational opportunity here, but also a real generational risk. 

“Younger adults are clearly more open to a more modern, informed and relationship-led version of sales. 

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“But younger professionals working in the field are also the ones feeling the stigma most acutely.”

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Evers added: “If businesses want to future-proof sales, they need to modernise not just the customer experience, but the identity of the role itself. 

“That means less pressure, more credibility, and a stronger sense that sales is a career to be proud of.”