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Pension schemes face governance gap as admin scrutiny intensifies, warns Law Debenture

While 38% of pension schemes are planning or considering an administration review or replacement, most schemes are not taking action.

Pension schemes face governance gap as admin scrutiny intensifies, warns Law Debenture
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UK pension schemes are facing a governance gap as admin scrutiny intensifies, according to data from Law Debenture. 

The survey revealed that while 38% of pension schemes are planning or considering an administration review or replacement, most schemes are not taking action, which could increase risks for members and regulatory compliance.

The Pensions Regulator (TPR) updated its guidance in December 2025, stating trustees remain legally responsible for administration quality, even when outsourced. 

The data showed 16% of schemes are benchmarking, 14% are conducting service reviews, and 8% are actively looking to replace their provider. 

Among those seeking a new provider, 80% cited poor service, especially in project delivery, as the main driver. 

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62% of schemes have no plans to review or benchmark their administration.

Among schemes not planning a review, 37% gave endgame focus as the reason. 

Sankar Mahalingham, head of pensions growth at Law Debenture, said: “Member expectations have been fundamentally reshaped by the digital world. 

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“Accustomed to frictionless service in banking and retail, members now apply those same standards to their retirement. 

“When administration falls short – through poor communication, data errors or slow processing – the impact is often felt during the most emotionally and financially significant moments of a members life.”

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Mahalingham added: “While the level of activity is encouraging on the surface, much of it remains reactive. 

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“For many schemes, administration only rises to the top of the boardroom agenda when risks or failures have already manifested – often when it is too late to prevent member harm.

“The question facing trustees is no longer simply whether their administrator is performing, but whether they have the governance frameworks in place to properly assess and oversee that performance.”