Housing 21 Holm Court scheme achieves top CQC rating for outstanding care and leadership
The CQC report highlighted the compassionate approach of staff, involvement of residents in shaping care, and effective partnership working.
Housing 21’s Holm Court Extra Care scheme in Suffolk has achieved an Outstanding rating from the Care Quality Commission (CQC) following an inspection in April.
The scheme provides 32 flats with support, and was previously rated Good in 2017.
The CQC report highlighted the compassionate approach of staff, involvement of residents in shaping care, and effective partnership working.
It also noted a strong learning culture, with clear processes for raising concerns and reducing risk.
John Savage, extra care services manager at Housing 21, said: “We’re incredibly proud that Holm Court has received an Outstanding rating.
“It reflects the dedication of our colleagues and the high-quality care and support residents receive every day.
“This achievement is a testament to the commitment of those who work so hard to make sure people are treated with kindness, respect and compassion.”
Kris Peach, chief operations officer at Housing 21, said: “This is a fantastic result and a real credit to John and the team at Holm Court.
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