CIH Cymru launches survey on competence and conduct standards for housing professionals in Wales

CIH Cymru launched a survey to find out if Wales should have its own competence and conduct framework for housing professionals. 

The survey aims to establish if qualifications should be mandatory or if the sector already does enough, whether the workforce feels confident in its professionalism, and how the sector could demonstrate professionalism to users and partners.

The survey is open to all housing professionals in Wales and responses must be submitted by 31st July 2026.

Matt Dicks (pictured), director at CIH Cymru, said: “The reforms in England on conduct and competence followed the tragedies of Grenfell and the death of Awaab Ishak. 

“Wales cannot afford to fall behind. Now is the time to decide what the right approach looks like in a Welsh context.

“A strong housing sector needs more than day-to-day competence.”

Dicks added: “It needs professionalism, critical thinking and a serious commitment to learning at every level. 

“So, we need to ask: should qualifications and standards in Wales be voluntary, or should they be required across the sector?