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Origin partners with ServiceNow to deliver AI-powered benefits support

The integration connects Origin’s proprietary AI engine, Cuido™, with ServiceNow HR Service Delivery, enabling employees to receive instant answers to benefits queries.

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Origin partners with ServiceNow to deliver AI-powered benefits support
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Origin has partnered with ServiceNow to integrate AI-driven benefits intelligence into everyday employee workflows.

The integration connects Origin’s proprietary AI engine, Cuido™, with ServiceNow HR Service Delivery, enabling employees to receive instant answers to benefits queries directly within the ServiceNow Employee Center.

This removes the need to raise HR tickets, wait for responses, or navigate multiple systems.

The announcement aligns with ServiceNow Knowledge 2026, where the integration is being demonstrated publicly for the first time.

The partnership targets a longstanding structural issue in enterprise HR.

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Employee benefits are one of the largest areas of organisational spend, particularly for multinational companies, yet they are often fragmented across systems, providers and regions.

This lack of a single, reliable source of truth has historically limited the effectiveness of AI-driven self-service in this area.

According to analysis referenced in the announcement, benefits-related queries are the single largest category of HR service requests globally, but self-service resolution rates typically remain below 20%.

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The complexity of benefits data, spanning eligibility rules, regional variations and multiple providers, has kept these queries reliant on manual HR support.

Chris Bruce, co-founder and CEO at Origin, said: “When an employee asks a question about their benefits today, they rarely get a clear answer.

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“They get documents, portals, articles and the burden of working it out themselves. That’s not good enough, not for employees and not for the HR teams who are left to fill the gap.”

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He continued: “The reason this has been so hard to fix is simple: there has been no trusted, structured source of benefits data that AI can actually query in real time. That is what Origin has built.

“This integration with ServiceNow HR Service Delivery means the intelligence we have developed for global benefits teams will reach employees directly, in the moment they need it, through the trusted ServiceNow AI Platform their organisation already uses.”

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