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Gi Group introduces EAP for temporary workers

Gi Group’s EAP includes booklets on financial and mental health advice, signposting to government-approved networks, helplines and expert advice. 

Cindy gunn head of people at gi group
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Gi Group has introduced an employee assistance programme (EAP) for its temporary workers, giving them the same access to support as permanent staff. 

This comes as data shows demand for workplace mental health counselling has increased from 45% of workers in 2021 to 57% in 2025, but access to schemes like EAPs has dropped from 25% to 22% over the same period.

Cindy Gunn (pictured), people director at Gi Group, said: “We support around 8,000 temporary workers in the UK at Gi Group and among a growing mental health and cost of living crisis, we felt it was vital to develop and introduce a hybrid employee assistance programme to support temporary workers in the same way permanent workers are supported both internally in our business, and which our clients can call on.

“We know it is not always realistic for businesses which rely on temporary workers to offer EAPs. 

“It can be a very transient workforce, and the usage isn’t as high as with a permanent workforce.”

Gunn added: “Yet there is evidence of need for EAPs for temporary workers and at Gi Group, we feel it is important that we’re looking after every single worker in the business, not just permanent employees.

“It doesn’t have to be a costly exercise for more businesses to bridge this gap within the temporary workforce. 

“Employers just need to ensure they are supported and get creative. There’s lots that can be done if businesses think outside the box.”

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Gi Group’s EAP for temporary workers includes booklets on financial and mental health advice, signposting to government-approved networks, helplines and expert advice. 

The company has also introduced a shopping discount platform for temporary staff to help with the cost of living. 

Gunn said: “People can often feel ashamed or insecure about going to formal support networks at work, and while we have an EAP in place for our own permanent staff, we felt there was increasing demand from our temporary workers – and therefore also the temporary workers we place for our customers. 

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“Quite often people find it easier to open up to a stranger who’s an expert, rather than somebody they know.

“We ensure we update the booklets regularly and we are constantly communicating advice and signposting to keep resources front of people’s minds. If we don’t, it’s all too easy for temporary workers to not realise the support is there or forget.”

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