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Rising costs increasingly force hospitality businesses to cut jobs, research reveals

The survey from money.co.uk found that 64% of hospitality businesses plan to cut jobs, while 51% expect to cancel investment.

Rising costs increasingly force hospitality businesses to cut jobs, research reveals
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Rising operating costs are driving significant changes across the hospitality sector, with many businesses cutting jobs, reducing hours and cancelling investment, according to industry data.

Analysis by money.co.uk, based on findings from UKHospitality and industry bodies, revealed that cost pressures are increasingly shaping day-to-day business decisions.

The survey found that 64% of hospitality businesses plan to cut jobs, while 51% expect to cancel investment.

A further 42% said they are likely to reduce trading hours, and 15% reported they may need to close entirely.

Joe Phelan, business bank accounts expert at money.co.uk, said: “New data from UKHospitality and a coalition of industry bodies shows how rising costs are already feeding into business decisions across the hospitality sector, with many planning to scale back investment, reduce hours or cut jobs.

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“With increases to employment costs and business rates now in effect, the findings highlight the pressure even relatively small cost changes can place on a sector that typically operates on tight margins.

“And, while the data focuses on hospitality, it reflects a broader set of pressures that many small businesses continue to navigate.”

The findings suggested businesses are shifting focus from growth to stability, with hiring and expansion among the first areas to be scaled back.

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Energy costs remained a key concern, with 93% of businesses saying they were already affecting profitability, reflecting the sector’s reliance on constant power for heating, refrigeration and food preparation.

The report also indicated that uncertainty is leading many firms to delay or cancel investment.

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If costs were lower, 70% of businesses said they would prioritise refurbishing or upgrading existing sites, while 46% would create new jobs and 27% would expand into new locations.

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Phelan said rising costs are forcing businesses to take a more cautious approach.

He added: “When costs rise quickly, the immediate response is often to pause or scale back forward-looking plans until there is greater clarity over the trading environment.”

Industry groups have also called for targeted policy changes, with 89% of businesses supporting a reduced rate of VAT, 74% backing business rates reform and 65% calling for adjustments to employer National Insurance contributions.

Phelan added that addressing these pressures could influence business behaviour.

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He concluded: “For hospitality, and SMEs more broadly, this highlights a recurring theme: businesses respond most strongly to the costs that directly limit their flexibility.

“When these pressures are eased, companies are more likely to shift from a defensive stance toward investment, hiring, or expansion.”