AI adoption hits 100% across pensions industry, SPP research finds
The SPP’s 2026 AI Survey found that 100% of respondents are now using AI, up from 87% in 2025.
Artificial intelligence (AI) is now being used across the entire UK pensions industry, according to research from the Society of Pension Professionals (SPP).
The SPP’s 2026 AI Survey found that 100% of respondents are now using AI, up from 87% in 2025, marking a rapid shift from early adoption to universal usage within just a year.
Looking ahead, the role of AI is expected to expand further.
More than two thirds (69%) of respondents said they expect AI to support up to half of their services, a significant increase from 41% last year.
Speed was identified as the main benefit of AI, cited by 53% of respondents.
Other advantages included improved personalisation and reduced costs, both highlighted by 16%, alongside expectations that AI will improve accuracy and free up staff time for higher-value work.
However, risks remain. More than half (53%) of respondents said inaccuracies or “hallucinations” were the biggest concern, although this has fallen from 65% in 2025.
Data protection issues were the second most cited risk, mentioned by 21%.
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