Marvin OnumonuAnna Triponel, founder of Human Level consultancy in London, said businesses need to focus on a human-centred approach when rolling out artificial intelligence (AI).
Triponel warned that automation is reshaping business models, putting marginalised workers, especially women, at greater risk of job loss.
Triponel said: “Companies are navigating a shift surpassing the scale of the Industrial Revolution.
“Now, AI is reshaping business models at scale… and we are not replacing some jobs with other jobs.
“The entire way of working as a company – and the workers that it needs as a result – has changed.”
Triponel added: “Companies are becoming leaner, they need more strategic, creative and technically skilled people, and they don’t need people performing tasks that AI can do.
“The question for companies is not whether to re-structure.
“Financial markets expect it, peers are doing it, consumers expect it. It’s how to do it.”
She said: “Not only is this the right thing to do for workers, it’s the right thing to do for companies!
“It helps: Retain and attract top talent in a competitive labour market, maintain workforce morale and engagement, mitigate reputational and legal risks, ensure long-term operational viability.
“And when else can a company say: I played a role in helping counter mass job disruption, inequality, and social backlash to ensure business continuity and economic stability.”
She outlined five steps for companies during AI rollouts and restructures.
These include adopting worker-centric AI, ensuring core labour fundamentals, reskilling and upskilling with others, countering disproportionate impact on marginalised workers, and shaping policy with the Government.
