Businesses must focus on a human-centred approach when rolling out AI, urges expert

Anna Triponel, founder of Human Level consultancy in London, said businesses need to focus on a human-centred approach when rolling out artificial intelligence (AI). 

Triponel warned that automation is reshaping business models, putting marginalised workers, especially women, at greater risk of job loss. 

Triponel said: “Companies are navigating a shift surpassing the scale of the Industrial Revolution. 

“Now, AI is reshaping business models at scale… and we are not replacing some jobs with other jobs. 

“The entire way of working as a company – and the workers that it needs as a result – has changed.”

Triponel added: “Companies are becoming leaner, they need more strategic, creative and technically skilled people, and they don’t need people performing tasks that AI can do.

“The question for companies is not whether to re-structure. 

“Financial markets expect it, peers are doing it, consumers expect it. It’s how to do it.”