Trafalgar House achieves ninth consecutive Investor in Customers Gold accreditation
Daniel Taylor said: "This accreditation reflects not just where we are today, but the culture that has shaped our business over the past two decades.”
Trafalgar House, a specialist third-party pensions administrator, has achieved its ninth consecutive Investor in Customers (IIC) Gold accreditation.
The recognition followed an independent assessment and was based on feedback from pension scheme members, clients and staff.
The accreditation is awarded to organisations that deliver high standards of service and meet client needs consistently.
Daniel Taylor (pictured), director at Trafalgar House, said: “Achieving Investor in Customers Gold for the ninth consecutive year is a strong endorsement of the standard of pensions administration we deliver and the consistency of our client and member service.
“In our world, service is not theoretical – it is measured in accurate calculations, timely payments and clear communication at critical moments in people’s lives.
“There is a huge amount happening in pensions administration right now.”
Taylor added: “Dashboard preparation, ongoing data improvement, transfer activity, retirements and increasing trustee scrutiny all sit alongside the day-to-day responsibility of paying the right benefits, to the right people, at the right time.
“None of that stops while strategic projects move forward.
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