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Most workers confident using AI but lack formal training, finds Hable

Data revealed that only 32% said they had received training or resources to help them use AI at work. 

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Most workers confident using AI but lack formal training, finds Hable
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A survey by Hable found almost one in five UK workers were using artificial intelligence (AI) every day or every week. 

Among workers, 60% said they had received company-wide communication about AI. 

Still, 48% said their IT department had not rolled out any formal AI tools yet. 

Three in five workers felt confident using AI tools. 

Only 32% said they had received training or resources to help them use AI at work. 

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Mark Reynolds, founder and CEO at Hable, said: “A solid AI strategy will be the difference in a business being able to keep up to date with technological advances, and equip their team with the skills and confidence to adapt, versus falling behind and missing out. 

“A good strategy will look like documented plans and policies relating to development and use of AI technologies, including how tools such as Microsoft Copilot – which is embedded across everyday Microsoft applications – are supported at scale. 

“Surprisingly, our survey found that only 41% of organisations have an AI strategy going into 2026 – this is alarming.”

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Reynolds added: “Whilst it’s positive to see that more than half of workers were positively encouraged to use AI at work, encouragement without structure is a risk.”

Of those surveyed, 68% said they did not have or were not sure if they had any resources or formal training for using AI at work. 

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Despite this, 71% felt confident with AI.

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When asked how they felt about AI at work, 45% said apprehensive and 43% said excited.

One in eight said they felt confused. 

Of those who were apprehensive, 74% had not had or did not know of any AI training at work.

Reynolds added: “Learning opportunities are the simplest way for an organisation to ensure AI adoption at work is consistent company-wide and to the same standard. 

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“In the same way that many organisations had to train employees on Microsoft Teams five or so years ago, or moving to the cloud 10+ years ago, AI tools require the same level of learning. 

“This research highlights a real confidence-capability gap emerging in 2026, so organisations now need to match that confidence with proper learning and support so that their employees can excel with technological advances.”

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