Most managers underestimate impact of emotions on decisions, research reveals
Mindtools and Kineo found four out of five managers said they made decisions without being influenced by feelings.
Most managers underestimate how much emotions affect their decision making, according to research from Mindtools and Kineo.
The study found four out of five managers said they made decisions without being influenced by feelings, but interviews showed almost all used intuition and emotion.
58% of managers asked other managers for help with issues like team conflict or tough conversations.
Mindtools and Kineo said this can lead to biases spreading, as each manager brings their own experiences and views.
Anna Barnett, head of research and insights at Mindtools and Kineo, said: “Managers want to see themselves as rational thinkers, but emotion is integrated into almost every decision they make.
“Whether evaluating pay grades, team conflict, or delegation, bias will play a role no matter how detached we intend to be.
“Therefore, acknowledging that bias is inherent in our decisions is a vital move towards making fairer, more practical decisions that improve workforce dynamics.”
Empathy also played a complicated role.
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