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Mediazoo launches ConvX to help managers improve team engagement

The tool is designed to help staff improve communication by practising real-life conversations in areas such as team coaching, performance management and sales.

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Mediazoo has launched ConvX, an artificial intelligence (AI)-powered role-play platform for workplace training. 

The tool is designed to help staff improve communication by practising real-life conversations in areas such as team coaching, performance management and sales.

ConvX uses voice-to-voice AI role-plays and gives instant feedback and analytics. 

It comes with a training programme for line managers and offers bespoke services for customer and sales training.

Giles Smith, CEO at Mediazoo, said: “Many AI tools for Learning promise transformation but miss the human element. 

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“ConvX is built to put people first, helping individuals practise the conversations that truly matter. 

“Made by humans, for humans enabling lasting change by empowering people.”

Mediazoo will also be rolling out a leadership programme called ‘The Uncertainty Advantage – Leadership skills for AI Adoption’ to help organisations set their AI strategy and adopt the technology responsibly. 

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The company will offer consultation services, templates and training to help businesses use AI for personalised learning and performance.

Pete Ashcroft, global strategy director at Mediazoo, said: “Great culture starts with honest conversations, but many leaders shy away from giving regular feedback or addressing tough coaching moments early. 

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“With Manager engagement at crisis levels, It’s not just about what to say – but how to lead with confidence and create genuine connection.”

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“ConvX gives leaders a safe space to practise, build confidence, and master the conversations that build trust and transform organisational culture.”

Cheryl Mok, digital creative lead on ConvX, said: “ConvX was designed to feel natural and realistic. 

“Every persona has rich backgrounds and unique personalities, just like real customers and colleagues. 

“This feature enables meaningful practice that mimics real workplace conversations.”

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Daniel Mills, co-founder of MMU, said: “ConvX AI felt incredibly real. It’s a smart, safe way to practise tough conversations and a powerful tool for leadership development – directly addressing the 70% of team engagement that sits in their hands.”

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